Dear Mr. Botero,
On behalf of my entire family, I want to thank you for building a beautiful home for us. We interviewed many builders and selected you because we thought you could build exactly what we wanted, the transparency and costs involved in the process, and your wonderful team. Time and again, we found each of these to be true and reinforced during construction. Let me briefly discuss each one.
First, from the time we met you and your team, we knew that you will truly build our home our way. You and the others on your team made sure we were happy with every corner, finish, and detail of our house. You did not blink when we needed to move a wall (or two) or decided to add a swimming pool. You truly made sure that our home was built our way!
Second, I appreciated the transparency involved in the process. From day one, Felipe made sure we knew exactly what we were putting into the house and how much it would cost. He made sure that we had access to all the invoices to the extent we wanted to see them and was always available to discuss costs and budget issues. He made sure that we were happy and staying within budget.
Finally, I cannot say enough about your team. It starts with you. You were always there when we needed you. You answered every email, returned every phone call, and were available when we wanted to talk or meet with you. I do not know of any builder that does that. I believe the others at Botero Homes, including Ken, Felipe, and Claudia, have the same attitude, i.e., make sure you are there for your clients and that they are happy. Ken is a true genius when it comes to designing and envisioning things; Felipe is a true gentleman and totally customer oriented; and Claudia always made us feel welcome whenever we visited Botero Homes. I got to know each member of your team and feel that you are all family.
In short, we love our home. Thanks again for building such a great home. I wish you all the success for many years to come!
With Best Regards,
Naveen Modi